Re:Cognition Health is a leading provider of clinical services specialising in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of clinical trials in the world. Utilising the latest progressive medical research and evidence-based treatments, we are passionate about transforming and optimising cognitive performance through education, clinical excellence and by providing access to emerging treatments.

The Re:Cognition Health Clinics in London, Winchester, Birmingham, and Bristol and four USA sites, are major centre’s for international trials of disease-modifying and new symptomatic drugs for Alzheimer’s disease and other neurological conditions in adults and children. Our multi-disciplinary team work collaboratively to provide a full service, patient-centred approach using the latest progressive medical research and evidence-based treatments.

The role is to support the smooth and efficient running of our clinics and services, ensuring patients are welcomed and looked after and that all administrative duties are performed in a professional, timely and accurate way.

We are seeking enthusiastic and proactive individuals who enjoy patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service. You will work collaboratively to provide administrative services, supporting the running of private clinics and clinical trials, working closely with the onsite manager, and offsite Private Practise Managers.

We value people who share the same passion for research, dedication to their area of expertise, are hardworking and want to be part of our growth and success.

JOB DUTIES:

1. Booking in patients at site, ensuring the clinic is prepared for the appointment (collating documentation etc) for main site, and any other sites

2. Answering all correspondence, via email, post and telephone calls in a timely fashion

3. Managing clinic diaries and ensuring that appointments run to time liaising with consultants, patients and support team

4. Working with the private practice service Managers, to support general administration

5. Manage patient documentation by scanning, uploading to the patient record system, and arranging secure posting to patients or pharmacies.

6. Maintain adequate records and ensure all relevant information is accurately documented in the patient files.

7. Maintain accurate prescription and medical records and liaise with clinicians, pharmacies, and patients regarding prescription queries where required.

9. Support laboratory preparation, processing and shipment

10. Support data administration for Clinical Trials and private services, ensuring high data accuracy is maintained

10. Regular audits for optimal service delivery

11. Completing referrals and diagnostic referrals

12. Working as part of a rota system to cover extended clinic hours, as required

13. Attending weekly team meetings

14. Ordering supplies and ensuring stock levels are appropriate

15. Ensure facilities are clean and tidy and ready for patients

The Candidate

The successful candidate will have great organisational skills and will be able to prioritise their workload. A high standard of work presentation and accuracy are essential.
Administration experience of a minimum of 1 year within healthcare is essential. Working on site in a patient facing role is essential.

1. Requires excellent customer service skills

2. Strong administration skills and experience are essential

3. Good communication skills

4. To act in a professional and caring manner towards patients, visitors and colleagues at all times.

Benefits

1. Continuous professional development

2. 25 Days Annual Leave, increasing to 30 + Bank Holidays

3. Private Health Insurance

4. Life insurance

5. Employee Assistance Program

6. Pension Scheme

7. Perkbox

8. Free Mortgage Advisor Scheme

9. Electric Vehicle Scheme

Salary: £31,000 per annum

Contract: Permanent, full time, on site